CANCELLATION POLICY

In our commitment to provide a unique outstanding stretch massage experience to all of our clients and out of consideration for our therapists time, we have adopted the following policies.

RESERVATIONS

In order to ensure that you obtain your desired appointment, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a valid credit card is required at the time of booking to be kept on file to guarantee reservation. The card will be kept on file to book your services, no matter the payment method used to purchase the service. We hold this information as part of our cancellation policies and only make necessary charges if you fail to show up to your appointment. Details of our cancellation policy is provided below.

INFORMED CONSENT

Prior to your Stretch Massage session, we recommend all clients to fill out their medical intake and waiver form. This form can be downloaded on our website. Please read the information, understand it, and agree to comply with the professional services. Its is recommended to print and fill out the forms prior to your arrival and to bring it in.

ARRIVAL TO YOUR APPOINTMENT ON TIME

Please arrive for your appointment 5 minutes prior to the scheduled starting time. This allows you the time for a relaxed and unhurried experience. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.

CANCELLATIONS POLICIES AND FEES

Your stretch massage services are reserved especially for you. We value your business and ask that you respect the center scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. To properly cancel your appointment please send us an email or message our customer service text line. No Voicemails allowed. Any cancellations with less than 24 hours of noticed ae subject to cancellation fee amounting to $30. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the center specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be charged unless there is an cancellation less than 24 hrs or no show. Upon checkout, guests may choose their method of payment.

GROUP BOOKINGS

For parties of three or more, please contact our group coordinator, Angela, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the center is available; please inquire for fees and available dates.

RETURN POLICY

It is our mission to provide you with the highest quality of skin and body care products and pain management products with your services. In fact, you may like these products so much that you wish to use them every day! In the event, you purchase any of our products or merchandise and you find them to be defective, we will exchange any merchandise within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead a store credit will be provided for any returned products to be used on any other products or services available here at Fit 2 Stretch.